PRIVACY NOTICE

Lucidity Therapy

Who I Am

I, John Newell, am an accredited Psychotherapeutic Counsellor providing counselling services in the UK under the name Lucidity Therapy.

You can contact me at:
📧 info@luciditytherapy.com
📞 07708 398880

What Information I Collect

When you visit this website or get in touch, I may collect:
- Your name and contact details
- Basic information you choose to share via a contact form or email
- If you become a client: relevant background, medical history, and session notes (all kept confidential and secure)

Why I Collect Your Data

I collect and process your data to:
- Respond to your enquiries
- Provide you with counselling services
- Keep records in line with professional and legal obligations

Lawful Basis for Processing

The main reasons I collect your data are:
- Consent – e.g., when you send a message via the contact form
- Contract – to provide a service if you choose to work with me
- Legal obligation – e.g., safeguarding or tax record-keeping
- For special category data (e.g., health), I rely on your explicit consent or the provision of health care under a professional duty of confidentiality

How I Store and Protect Your Data

All data is stored securely:
- Electronic records are password-protected and encrypted
- Any written notes are anonymised and kept in a locked cabinet
- Only I have access to your personal data

How Long I Keep Your Data

If you make an enquiry but do not become a client, your data will be deleted after 1 month.
If you become a client, I am required to keep your records securely for 7 years after our work ends, as recommended by my professional body.

Confidentiality and Sharing

Everything you share with me is kept confidential. I will not share your data with anyone unless:
- You give me clear, written consent
- I am legally required to do so (e.g., to prevent serious harm or to safeguard a child or vulnerable adult)
- I am required to share data with HMRC or another regulator
I will never sell your information or pass it to third parties for marketing.

Your Rights

You have the right to:
- Access the data I hold about you
- Ask for it to be corrected or deleted (in some cases)
- Object to or restrict how it is used
- Request a copy of your data in a portable format
- Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

Cookies

This website may use cookies (small text files stored on your device) to help improve your browsing experience.
You can choose to accept or decline cookies using your browser settings.

Third-Party Services

If I use tools like email, contact forms, or appointment scheduling software, they are chosen for their GDPR compliance.
Examples may include encrypted email or secure form providers.

Updates

This privacy notice may be updated from time to time. The latest version will always be available on this website.